The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Paypal option for payment. If for some reason you are not able to pay with Paypal, please contact us.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don’t accept cancellations
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
-Custom or personalized orders
-Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom and personalised orders
If the size you need is not listed, You can request a custom order. (turnaround time is approximately 1-2 weeks)
Please refer to the last photo for sizing information or feel free to message me if you have any questions regarding your dog’s measurements.
Wholesale is available. Please message us for more information.
Refunds and Exchanges
Sorry to hear you are not happy with the purchase. It happens – the expectations are different or the size is not right…
Don’t worry! You can contact us within 14 days of receiving your purchase, and if you are not satisfied, we will refund your money immediately on the return of the product.
The buyer is responsible for returned shipping cost.
If you want to exchange an item Shipping fees will be paid by us to send you a new product. But for the one you are returning, the cost of shipment will be on you. The new product will be sent to you as soon as the first product is returned.
The initial shipping cost is not refundable.
We ship out all orders within 2-5 days, sometimes less.
Items are shipped to the shipping address you fill on checkout.
We send packages by international shipping, and it will take up to 6 weeks for the shipment to come to the customer. Depends of the location and also weather it is holiday.
If more then one item is in the cart, the shipment will be recalculated and cheaper then initially written.
* Please NOTE that YOU are responsible for all CUSTOMS and DUTY FEES, if they apply.***
* LOST PACKAGES
We offer exchange for lost packages (the fault isn’t ours if it is happened) but we want you to happy and satisfied!
Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.